You can use the Triodos App to log in to Internet Banking by following these steps:

1. Go to the Triodos login page on your internet browser and select the tab called ‘Log in with mobile app’.
2. Open the Triodos App on a second device and tap the QR button in the corner of the login page.
3. Scan the QR code on your internet browser with the scanner.
4. Use your passcode, fingerprint or face recognition when prompted in the app.
5. Tap ‘confirm’ in the app and Internet Banking will automatically log in.

£20,000 per day for Personal current account payments

£100,000 per day for Personal savings account customers.

£100,000 per transaction for Business customers.

The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.

If you are making payments above £20,000 there are new daily payment limits. Find out more. 

You can send money from your Personal current account via Internet Banking or the Mobile App.

There are daily limits set depending on the type of payment and how you authorise the payment. The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.

See below for the daily authorisation limits for Faster Payments and CHAPS.

Faster Payments (Free of charge)

Digipass - Up to £20,000

Mobile App passcode - Up to £250

CHAPS (£20 fee)

Digipass - Up to £3m

Mobile App passcode - Up to £250

If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.

If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.

You can withdraw up to £300 per day in the UK (or the equivalent of £500 per day for withdrawals overseas) per cardholder from ATMs accepting Mastercard.

• If you complete a paper Bereavement Notification Form(PDF), please enclose an original or certified copy of the Death Certificate with this.
• If you complete the Bereavement Notification Form(PDF) digitally, we ask you to upload a clear scan or photograph of the Death Certificate with it. We aim to verify these copies against information from the General Register Office and will let you know when this is complete.
  Where this is not possible, we will ask you to send us an original or certified copy of the Death Certificate. You only need to send this to us if we ask for it.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in Internet Banking by going to Self Service, Account settings, then Direct Debits, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.

No, we don't currently offer Apple Pay or Google Wallet (Google Pay or Android Pay) however we are working towards offering Apple Pay and Google wallet in the future. In the meantime there may be some providers which allow you to register your card to be able to use a mobile wallet. 

No, you will need to wait for the funds to clear in order to access the money. Please see our 'What you need to know' document for more details.

Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (NatWest Group, Lloyds, HSBC and Barclays) for payment clearing services.

So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.

However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.

This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.

While changing our clearing arrangements would be a very large undertaking we continue to review the options, remaining conscious of maintaining a high quality of service for all our customers.

• If you are a personal representative of the customer who has died, please let us know if they operated any Triodos Business accounts. You can provide the account numbers or company name(s) on the Bereavement Notification Form(PDF), if you know them. We will block their account access straight away. You may also notify us by phone.
• If you represent the business, you may also notify us by phone. If an account operator has died, the remaining account operator(s) should complete a Business Banking change of account operator form - current, deposit, and loans(PDF) as soon as possible. We will update the account mandate and internet banking access, as appropriate.
• Where the late customer was the only account operator on the account(s) of a business that will continue to operate, we will require further documentation from the directors of the company, in addition to the Death Certificate. Please call us to discuss the circumstances.
• Sole trader accounts may be closed by completing an Account Closure form, which we will provide to the personal representatives when they send us the Bereavement Notification Form.
• If the late customer was an ultimate beneficial owner (UBO) for a business account (including trusts), we will ask for the Death Certificate and any relevant Grant of Representation.

Triodos does not offer interest on balances held in your Current Account however we do have a range of savings options such as ISAs and online savings accounts.

To let us know a customer has died, please call us on 0330 355 0355.  

• complete a Bereavement Notification form
• send this to us by email or by post, along with a copy of the Death Certificate.

If you are also a Triodos customer, you may notify us by Secure Message via Internet Banking.

When we are notified that a customer has died, all their sole accounts are frozen and internet banking is removed. We also remove Powers of Attorney from the account, because the Will or any subsequent Grant of Representation will legally supersede these arrangements.

If you are a personal representative, please complete a Bereavement Notification Form(PDF) or call us on 0330 355 0355.

We want to make it easier for you to use your account, while keeping it secure. So we’re gradually rolling out a number of improvements over the coming months, to give you more ways to authorise payments with enhanced security.

It’s best to cut your card into pieces, making sure to cut through the chip and magnetic strip and put the card in with your normal waste, rather than your recycling. It will still biodegrade more quickly than any other debit card plastic. If possible, don’t put all the pieces of the card in the same bin or with any related documentation such as receipts or statements.

• Please complete a Bereavement Notification Form(PDF) and send it to us with a Death Certificate.
• Before we can close the accounts, we may ask for a Grant of Letters of Administration to verify that you have authority to manage the accounts.
• We will attempt to verify the identify and address of every Administrator electronically, but may ask you for paper ID documents if this is not possible.
• When you are ready to close the accounts, you should complete a Closure Form, which we will provide you with by post.

When you log in to Internet Banking using the QR code reader in the Triodos App, you’ll then be able to authorise payments from your Personal Current Account under £250 with either your mobile passcode, Face ID or Touch ID. To authorise payments of £250 and above you’ll need to use your digipass.

If you opened an Online Saver or Online Saver Plus account using the Triodos App, then you can also authorise payments in Internet Banking with the Triodos App.

Most of the documents we request from you will be the same. However, in Scotland the Grant of Representation / Probate is referred to as the “Certificate of Confirmation”. Find out more on What to do after a death in Scotland (gov.scot). 

We recommend that you do not share your account security details with anyone. This includes your telephone password and any internet banking log in details or digipass codes.

Making a Will and appointing executors can make the process easier for those managing your estate. The Money Helper website from the Money & Pensions Service provides lots of advice for later life planning: Putting your financial affairs in order if you get ill or die – making a will and more (moneyhelper.org.uk)