If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.

All banks have different ways of assessing if they would be willing to provide a customer with an overdraft or not and how much they would be willing to provide them with. Presently Triodos do not offer matched facilities, as a responsible lender we will offer you an overdraft facility based on your current circumstances and the outcome of our creditworthiness assessment. If you have applied for an overdraft and are not happy with what we can offer you we do have an appeal process, please contact us to discuss.

You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed for credit score and affordability in line with responsible lending and have set criteria. Our personal overdrafts are not intended to be used for business purposes.

At Triodos we aim for our fees and charges to transparent and fair - see our full tarfiff of charges. If you do feel that you would like to request a refund then please contact us.

At Triodos we embrace the opportunities that an increasingly digital world presents. We have acknowledged that contactless mobile payment methods would be useful for a proportion of our current account customers. However we are still looking at developing this functionality and unfortunately our size and sustainable focus mean it may take us longer than some other banks to add such features. Developments in payment methods and technologies is an area that we continue to review. For now we ask that our customers carry their debit card with them to make payments.

You can find out your overdraft limit by logging into internet banking or the mobile banking app. If you have a query regarding your overdraft terms and conditions or want information on how we charge please see our information on the current account page. To apply for an overdraft or increase your overdraft please call us, to request a reduction in your overdraft limit please call us or send us a secure message in internet banking.

As standard your statements on the Triodos Current Account are online. However, if you ever need a one-off paper statement, maybe to use as ID, then we can send you one. There is a charge for this which can be found in our tariff.

In the first instance please contact the merchant (the business whose name appears on the transaction) to cancel the transaction. If you have done this, and the payment is still not cancelled, then please call us on 0330 355 0355 and we will act on your behalf to cancel the transaction with the merchant and, if needed, raise a dispute.

You can't clear a cheque quicker than the standard clearing timings stated in our 'What you need to know' document for more details

This will depend on the type of payment.

For payments out of your account:

• Faster Payments will normally be received by the beneficiary within two hours of the payment being authorised but may take up to one business day.
• CHAPS payments authorised before 2.00pm on a business day will be received in the beneficiary account by the end of the day.
• The deadline for sending money outside the UK is 2.00pm, timings for these payments being received vary depending on where the funds are going to.  Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.

 For payments into your account:

• Internal transfers will usually be received as soon as you submit the payment in internet banking.
• Faster Payments and Standing Orders usually arrive within one hour of being sent but can take up to one business day.
• CHAPS payments usually arrive within an hour of them being sent but can take until the end of the business day.
• Cheques sent in by post are available for withdrawal on the third business day after they were added to your account. For example, if you send a cheque to us by post, and it is paid into your account on a Wednesday (Transaction date or T), the funds will be available for withdrawal on Monday (T + 3), although they are not cleared funds until the end of the following Thursday (T + 6).

 Charges will apply for CHAPS and international payments.  Please see our Personal Banking tariff for current and savings accounts for details.

We look at a combination of factors, such as your income and expenditure, when assessing overdraft requests. It is not based on credit score alone.

You can set up and cancel payments through internet banking or the mobile app.

You can set up and cancel standing orders through internet banking.