We’re doing our very best to support our customers and other ethical organisations during this difficult time. If you are an existing lending customer, please contact your Relationship Manager to discuss your circumstances.

A new debt finance programme, the Recovery Loan Scheme (RLS) 3, was announced by the Government and will come into effect shortly. Whilst we were accredited under the CBILS and original RLS schemes, we are not an accredited lender for RLS 3 at this moment in time. If you are looking to access this scheme, more information can be found on the British Business Bank website.

If you have a question regarding your existing CBILS or RLS facility with Triodos Bank, please contact your Relationship Manager.

There is an Annual Service Charge paid quarterly by Impact Fund investors and an Ongoing Charges Figure which is deducted from the fund daily and therefore not paid separately.

Annual Service Charge – paid by you quarterly 

The Annual Service Charge is tiered, so customers who hold more than £250,000 in either their Triodos Impact Investment Account or Stocks and Shares ISA will pay a lower percentage on the investment balance over this amount.

Holdings in either a Triodos Impact Investment Account or Stocks and Shares ISA

• The percentage charged per annum on any balance of holdings up to and including £250,000.00 is 0.40%
• The percentage charged per annum on any balance of holdings £250,000.01 and over is 0.20%

The Annual Service Charge (ASC):

• is a charge that is collected by Triodos Bank UK to cover costs of providing our investment service, including administration costs.
• is expressed as an annual percentage but calculated and paid quarterly, based on the average value of your holding across the previous quarter.
• is paid from money in the linked Cash Account or by selling shares if there isn’t enough cash available (see below for details).

On the first Calendar Day of a new quarter we will check your Cash Account to see if cash is available to cover the Annual Service Charge for the previous quarter. If cash is available, it will be earmarked and deducted on the first weekday of the quarter. If you do not have enough money in your Cash Account to cover an upcoming Annual Service Charge, we will try to contact you beforehand by email or letter to let you know, so that you can pay into your Cash Account if you would like to.

If there is an insufficient cash balance on this day, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way). The dealing instruction will be automatically generated to proportionately sell enough shares within your account based on your holding on the first Calendar Day of the new quarter. 

For more information, please also see How can I pay for my Annual Service Charge? and How do you decide which shares to sell from my holdings to cover my Annual Service Charge?

Please be aware that the sale of shares to cover the Annual Service Charge is classified as a disposal for Capital Gains Tax purposes and may need to be declared to HMRC (unless they are held in a Stocks and Shares ISA).

The Annual Service Charge will be itemised on your quarterly statement, which provides a breakdown of all charges applied over the previous quarter along with any additional trades during the period.

Ongoing Charges Figure – deducted from the fund daily and not paid separately by you

The Ongoing Charges Figure (OCF):

• is the ongoing costs of running the funds, also known as the Total Expense Ratio or TER). The OCF includes the fund managers Annual Management Charge and other expenses of running the fund, such as the board of directors and audit fees. The Annual Management Charge is the charge taken by Triodos Investment Management to select investments based on their sustainable and financial performance.
• is expressed as an annual percentage and calculated and deducted from the fund daily. The charge is reflected in the value of the fund and you do not need to pay for it separately.
• can be found in the Key Investor Information Document (KIID) and may vary.
• includes the cost of converting between sterling and euros when buying and selling, which is charged at 0.2% of the exchange rate used (this fee is not applied directly to individual investments, it is shared by all euro and sterling investors in the fund and is already accounted for in the published share price).

Please visit the fund pages on our website for details of the current OCF:

Triodos Global Equity Impact Fund

Triodos Pioneer Impact Fund

Triodos Future Generations Fund 

Triodos Sterling Bond Impact Fund

The dedicated website can be accessed until 30 June 2025 to read and accept the offer.

Triodos Bank will make an offer to those Depository Receipt Holders who were affected by the suspension of trading. 28 June 2023 is the start date of trading on the MTF after the suspension of trading. Everyone who owned Depository Receipts on that date was therefore likely affected by the suspension of trading and will receive an offer.

Yes. You can transfer an existing stocks and shares ISA to a Triodos Stocks and Shares ISA. Be aware, if transferring from a stocks and shares ISA, your investments will be sold and the transfer will be completed in cash.

If you don't already have a Triodos Stocks and Shares ISA, you will need to open one first. You can do this via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer the funds directly between your ISAs and protect your tax-free ISA status. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

Transfer from another provider to a Triodos Stocks and Shares ISA
Transfer from another Triodos ISA to a Triodos Stocks and Shares ISA

Yes. You can transfer an existing cash ISA to your Triodos cash ISA. If you don't already have a Triodos cash ISA, you will need to open one first. Explore our range of ethical ISAs to find the right one for you, then apply via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer your money directly between your ISAs and protect your tax-free ISA status. Do not move your money out of an ISA yourself, because your money will lose this ISA status.

The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

If you are transferring to a new Fixed Rate ISA, please note that it can take up to 30 days to complete a transfer. We must receive your money from your existing provider within 60 days of the Fixed Rate ISA account opening date, so please make sure you start the transfer process as soon as possible.

If you do not respond, it will be deemed that you have rejected the settlement offer and therefore no settlement agreement is concluded. You will then receive no settlement payment, and you will not grant final discharge. However, you will retain your Depository Receipts, including all associated rights, such as dividend rights and voting rights.

You can use the Triodos App to log in to Internet Banking by following these steps:

1. Go to the Triodos login page on your internet browser and select the tab called ‘Log in with mobile app’.
2. Open the Triodos App on a second device and tap the QR button in the corner of the login page.
3. Scan the QR code on your internet browser with the scanner.
4. Use your passcode, fingerprint or face recognition when prompted in the app.
5. Tap ‘confirm’ in the app and Internet Banking will automatically log in.

Trades are submitted to the fund manager at 10am each Business Day. So you can cancel a trade which has not been dealt at any time prior to this.

To cancel a pending instruction, go to your investment account in Internet Banking or the Mobile App where you will find ‘Pending’ instructions under the ‘Transactions’ section. Click on the instruction you would like to cancel, you will be shown the key dates for your instruction and a cancel button (which will not be shown if your instruction has now been dealt and is therefore no longer pending). Select ‘Cancel’ then click ‘Continue’ to confirm you would like to cancel your instruction. You will then see a message confirming that your instruction has been cancelled.

• Future acts or omissions of Triodos Bank and/or a Triodos Party
  If you have future Complaints, issues or concerns, about the (future) acts or omissions of Triodos Bank or a Triodos Party, you can still submit them. If you have a complaint about the execution or performance of this settlement agreement, you can also submit it to Triodos Bank.
• Topics other than Depository Receipt claims
  The Final Discharge applies only to Depository Receipt Claims. For other unrelated issues, you can raise a complaint and/or issue a claim, even after the granting of Final Discharge.

Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):

Triodos Bank
Deanery Road
Bristol
BS1 5AS 

Please include the sort code and account number of the account you wish the cheque to be credited to.

It is common to capture the agreed terms of settlement in a settlement agreement. A settlement agreement assists all parties to that agreement by providing certainty and it also ensures that every Depository Holder has consistent treatment. By signing a settlement agreement you declare you understand and accept the settlement offer and its terms, including that you will grant Triodos Bank and Triodos Parties final discharge.

If you have accepted the offer, you have 14 calendar days to revoke your acceptance. The withdrawal period expires 14 calendar days commencing the day after the date you (digitally) signed the settlement offer. When you exercise your right of withdrawal, no settlement agreement comes into being. The situation is the same as if you had not accepted the settlement offer. This means you are not entitled to any amount and you are not bound by the Final Discharge. If you have already received the settlement amount ahead of the four (4) week payment schedule within the withdrawal period, you must repay the amount received to Triodos Bank.

The offer is part of a total package that is intended for all Depository Receipt Holders affected by the suspension of trading. It is financially responsible for Triodos Bank and in the interest of all stakeholders. It intends to strike the right balance between addressing the dissatisfaction amongst Depository Receipt Holders regarding the suspension and restoration of tradability and safeguarding Triodos Bank's capacity to achieve its positive impact goals in the interests of all stake-holders.

As mentioned above, if you accept this settlement offer in exchange for the payment of €10 per Depository Receipt, you agree that the financial consideration has been offered in full and final settlement of any Depository Receipt Claims that you may have against Triodos Bank and/or Triodos Parties.

Upon signing of the settlement offer, you can no longer sue, commence proceedings, make a Depository Receipt Claim or refer a Depository Receipt Claim or assist in a Depository Receipt Claim or start any other form of arbitral, litigation or regulatory proceedings against Triodos Bank or the Triodos Parties in connection with the Depository Receipt.

This settlement and the Final Discharge only applies to Depository Receipt Claims, including (but not limited to):

• the issue, offer, sale, repurchase or distribution of Depository Receipts by SAAT and Triodos Bank and the contents of prospectuses issued in the past and other documentation used in connection therewith (or defects therein);
• the investment in Depository Receipts and your investment losses, if any;
• Triodos Bank's (investment) services in connection with the Depository Receipts and any breach of duty of care in doing so;
• the discontinuation of Triodos Bank's facilitation of trading in Depository Receipts, Triodos Banks no longer buying at Net Asset Value and the variable price formation since listing on the MTF;
• the transfer of the trade in Depository Receipts to the MTF and (the decision on) the listing of Depository Receipts on Euronext Amsterdam; and
• the tax valuation of the Depository Receipts.

The Final Discharge has the effect that the amount you receive in respect of a Depository Receipt Claim will no longer decrease, but it cannot increase either. It is a fixed amount calculated on the basis of each Depository Receipt held by you on 28 June 2023.

To let us know a customer has died, please call us on 0330 355 0355.

• complete a Bereavement Notification form
• send this to us by email or by post, along with a copy of the Death Certificate.

If you are also a Triodos customer, you may notify us sending us a chat message in Internet Banking.

(1) Compensation is final.
The amount you will receive will not decrease, but cannot increase either. It is a fixed amount calculated on the basis of each Depository Receipts held by you as at 28 June 2023.

(2) No Complaints in relation to Depository Receipt Claims can be pursued.
You can no longer pursue a Complaint in relation to a Depository Receipt Claim, related litigation, tribunal, adjudication proceedings or other forms of dispute resolution against Triodos Bank and/or Triodos Parties related to a Depository Receipt Claim or co-operate, participate or assist in any such Depository Receipt Claim or Complaint or proceedings.

To exercise the right of withdrawal, please contact us by telephone 0330 3550 355 (from the UK) or +44 (0)117 973 9339 (from abroad). You do not need to provide a reason for the withdrawal.

The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.

Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.

Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.

For more information, please visit the Triodos FSCS webpage.