When will I receive my gift?

We will send your gift by email within 30 days from you choosing it. You must be a new customer to Triodos Bank to receive your gift. You can login in to your Refer a Friend account at join.triodos.co.uk for a status update – just head to the members area.

If you have not received your gift within 30 days please contact Marketing Lounge Partnership (MLP). MLP is managing the Refer a Friend scheme on behalf of Triodos Bank UK. You can contact them by calling 01565 747 801. Their helpline is open Monday to Friday 9:00am to 5:30pm.

Alternatively you can use the ‘contact us’ form at join.triodos.co.uk/raf/contact-us.

If you prefer, you can also contact Triodos Bank Customer Contact Team on 0330 3550 355 from the UK or +44 117 973 9339 from abroad. Phone lines are open 8am-6pm Monday – Friday (except bank holidays). You can also email contact@triodos.co.uk.

Related FAQs

Find what you were looking for?

Search our help and support section for more

Go to help and support