When will I receive my gift?

Yes. You can transfer an existing stocks and shares ISA to a Triodos Stocks and Shares ISA. Be aware, if transferring from a stocks and shares ISA, your investments will be sold and the transfer will be completed in cash.

If you don't already have a Triodos Stocks and Shares ISA, you will need to open one first. You can do this via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer the funds directly between your ISAs and protect your tax-free ISA status. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

Transfer from another provider to a Triodos Stocks and Shares ISA
Transfer from another Triodos ISA to a Triodos Stocks and Shares ISA

Yes. You can transfer an existing cash ISA to your Triodos cash ISA. If you don't already have a Triodos cash ISA, you will need to open one first. Explore our range of ethical ISAs to find the right one for you, then apply via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer your money directly between your ISAs and protect your tax-free ISA status. Do not move your money out of an ISA yourself, because your money will lose this ISA status.

The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

If you are transferring to a new Fixed Rate ISA, please note that it can take up to 30 days to complete a transfer. We must receive your money from your existing provider within 60 days of the Fixed Rate ISA account opening date, so please make sure you start the transfer process as soon as possible.

You can use the Triodos App to log in to Internet Banking by following these steps:

1. Go to the Triodos login page on your internet browser and select the tab called ‘Log in with mobile app’.
2. Open the Triodos App on a second device and tap the QR button in the corner of the login page.
3. Scan the QR code on your internet browser with the scanner.
4. Use your passcode, fingerprint or face recognition when prompted in the app.
5. Tap ‘confirm’ in the app and Internet Banking will automatically log in.

Trades are submitted to the fund manager at 10am each Business Day. So you can cancel a trade which has not been dealt at any time prior to this.

To cancel a pending instruction, go to your investment account in Internet Banking or the Mobile App where you will find ‘Pending’ instructions under the ‘Transactions’ section. Click on the instruction you would like to cancel, you will be shown the key dates for your instruction and a cancel button (which will not be shown if your instruction has now been dealt and is therefore no longer pending). Select ‘Cancel’ then click ‘Continue’ to confirm you would like to cancel your instruction. You will then see a message confirming that your instruction has been cancelled.

This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.

Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.

To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.

Find out more at https://join.triodos.co.uk/raf/register

Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):

Triodos Bank
Deanery Road
Bristol
BS1 5AS 

Please include the sort code and account number of the account you wish the cheque to be credited to.

To let us know a customer has died, please call us on 0330 355 0355.

• complete a Bereavement Notification form
• send this to us by email or by post, along with a copy of the Death Certificate.

If you are also a Triodos customer, you may notify us sending us a chat message in Internet Banking.

This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.

If you are an existing customer and over 18, you can refer your friends to open a Triodos personal current account. Once the friend you referred has opened their Triodos personal current account, deposited £100 within 30 days and kept this amount or more in their account for at least 30 days, you will both receive a thank you gift (£25 donation to charity for you, £60 voucher or charity donation for them). New customers, the one being referred, needs to have completed their account opening within 60 days of registering for our Refer a Friend Scheme.

To support us in delivering our Refer a Friend Scheme, we’ve partnered with Marketing Lounge Partnership (MLP) who are providers of referral platform services. To participate in the scheme existing customers can either use the link send from Triodos Bank or simply visit join.triodos.co.uk. The link/website will prompt you to register with MLP and agree to the Refer a Friend Scheme terms and conditions to participate.

Once you’ve registered for the scheme, you can refer your friends in a variety of ways, for example by simply and easily sharing a message via social media. If the friend you refer is new to Triodos Bank UK and opens their personal current account, deposits £100 within 30 days and keeps this amount or more in their account for at least 30 days, you will both receive a thank you gift from us.

The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.

Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.

Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.

For more information, please visit the Triodos FSCS webpage.

Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.

The ISA allowance is the maximum amount you can invest across all types of ISAs in any one tax year. You can put your whole allowance into a particular type of ISA or you can split it between the different types of ISAs: Cash, Stocks & Shares, Lifetime and Innovative Finance. The ISA allowance for the 2025/26 tax year is £20,000. For Junior Cash ISAs, the allowance is £9,000.

As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.

What we do

• Provide around the clock debit card transaction monitoring.
• Provide 24/7 phone support to answer your questions about your debit card.
• Give you the ability to block your card in the Triodos App or Internet Banking.
• Temporarily block accounts and debit cards if fraudulent activity is suspected.
• Automatically log you out of Internet Banking and the app after a period of inactivity.
• Keep you up to date with fraud protection advice.
• Send text alerts when online or card transactions are made.
• Temporarily suspend your Internet Banking if left dormant for a long time.
• Monitor payments to assess whether the payment you are making is likely to have been made as part of a scam.

What we’ll never do

We will never contact you out of the blue to ask you:

• For your mobile app passcode.
• For your digipass PIN.
• For your card number or PIN.
• To transfer money out of your account.
• To click a link in an email to our Internet Banking.
• To download any software onto your PC or mobile phone.
• To authorise or cancel card payments through the app, or approve “refunds”.

If in doubt, call us on the number on our website, or delete the email without opening it.

Learn more about how to stay safe online or visit the action fraud website.

Yes, you can split your ISA allowance into different types of ISA: Cash, Stocks & Shares, Lifetime, and Innovative Finance.

Since 6 April 2024, you have been able to subscribe to more than one Cash, Stocks & Shares or Innovative Finance ISA in the same tax year. However, it is still only possible to have one Lifetime ISA. Please note that Triodos does not offer Lifetime ISAs.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.

You can recommend as many friends to Triodos Bank as you wish. However, we will only make up to a maximum of 30 donations to your chosen charity within a 12-month period for every eligible friend you refer. See terms and conditions for full details. We’d be delighted though of course if you wanted to recommend many more friends and family but unfortunately it would have to be outside of the Refer a Friend Scheme.

Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a chat message in Internet Banking.

Yes.

This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.

Simply follow these steps:

1. Compete the ‘Register to get started’ form at join.triodos.co.uk.
2. You will then be sent an email to the email address provided, along with a unique code to share with your friends.
3. Send this unique code to as many friends as you wish (by social media or text message for example) to tell them about Triodos Bank and the personal current account. Your friend must apply for their personal current account using the unique code you supplied and once opened, deposit £100 in 30 days to be eligible, within 60 days of registering for the Refer a Friend offer.
4. Once your friend has opened their personal current account and this has been validated you will receive an email from [email protected] inviting you to choose from our three partner charities. We will make a £25 donation to on your behalf. You can view the status of all the referrals you’ve made at join.triodos.co.uk Just log in to see these.
5. We will make up to 30 donations on your behalf in a 12-month period for every eligible customer you refer.

Triodos Bank does not offer credit cards for personal or business customers in the UK at present. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. However this is not a product we are looking to launch in the foreseeable future.

You can save any amount between £500 and £1,000,000.