We’ll write to you one month before your bond matures, asking you where you’d like your funds to go. If you have internet banking you will be able to make your choice online and can decide to either reinvest or transfer your matured funds to another account. If we don’t hear from you before your bond matures, we’ll open a Triodos Saver account on your behalf and write to let you know. There will always be opportunities for you to reinvest your money with Triodos, and we hope you choose to do so.
You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
The person with legal parental responsibility who opened the account. When the account holder turns 16 the child may apply to be the account operator.
To make an international transfer to a Triodos sterling account you will need to supply the information below to the sending bank:
Beneficiary Account Name:
Royal Bank of Scotland
(Your Triodos account number and account name e.g. 12345678 A N Example)
Please ensure you provide all of the above details, especially the reference or the deposit may not reach your Triodos account.
The details above are only applicable for Triodos sterling accounts. If your Triodos account is not in sterling please contact us and do not use the above details, as the payment will be rejected.
Please be aware that as a result of the UK’s planned withdrawal from the European Union we have had to reluctantly conclude that we will need to discontinue the sale of new Depository Receipts to UK residents, which includes the issue of new Depository Receipts as part of the stock dividend scheme.
The last date to start an application for new Depository Receipts has now passed. If you are due to receive an application form, please note that the last day for us to receive a correctly completed application form and cleared funds to purchase Depositoy Receipts is 11 February 2019. Existing Depository Receipt holders will continue to be able to sell their Depository Receipts through Triodos UK. For more information, see the letter we sent to all UK investors.
You can save any amount between £500 and £1,000,000.
You make the full opening deposit by electronic transfer from the account you nominate when applying, or from an existing Triodos UK account.
We can pay it on the first of each month into an account you choose when you apply, or we pay it annually each January and at the end when the bond matures.
Please be aware that as a result of the UK’s planned withdrawal from the European Union we are in the process of making a legal transfer of the business of the UK branch of Triodos Bank NV to Triodos Bank UK Limited, currently expected to take place on 1st March 2019. Learn more about our change of legal structure.
The last date to start an application for new Depository Receipts has now passed. If you are due to receive an application form, please note that the last day for us to receive a correctly completed application form and cleared funds to purchase Depository Receipts is 11 February 2019. Existing Depository Receipt holders will continue to be able to sell their Depository Receipts through Triodos UK. For more information, see the letter we sent to all UK investors on 17 December 2018.
Decide if you want to invest
- Understand the risks of your investment. An overview of the risks can be found in the Important information about applying for Depository Receipts and a comprehensive list can be found in the Depository Receipt Prospectus 2018
Complete the Appropriateness Assessment
- Before you can apply for Depository Receipts you will need to complete an Appropriateness Assessment
- This will help us understand your knowledge and experience of these types of investments
- Download, complete and return an Appropriateness Assessment to the (free post) address on the form
We'll get back to you
- If we deem that Depository Receipts are an appropriate investment for you, we will send you an application form in the post.
- If, based on your responses to the questions in the Appropriateness Assessment we deem that Depository Receipts are not an appropriate investment for you we will write to you to let you know and you will not be able to continue with your application
- Please note that assessing the appropriateness of Depository Receipts is not the same as providing financial advice and if you are unsure in any way if Depository Receipts are a suitable investment for you, you should seek financial advice
- If you have received an application form, please call us for a current price quote for Depository Receipts which will be provided in sterling and will typically be valid for 14 days. However, if the price of Depository Receipts or the euro-sterling exchange rate varies significantly within this 14-day period, we reserve the right to issue you with a new price at our discretion.
- Decide whether you want any dividends to be paid out to you, known as a cash dividend, or as additional Depository Receipts, known as a stock dividend. Dividends are variable and not guaranteed.
- We will write to you when we have received your completed application and cleared payment.
- Depository Receipts trade on a weekly basis and we submit all applications to buy and sell every Tuesday. Trades are then confirmed by our head office in the Netherland's on Wednesday with contract notes confirming the price and trade date sent the business day after the trade has completed, which is typically each Monday or the next working day in the case of a bank holiday.
If you authorised a card payment or any other payment from your account, you will be responsible for it. If your card or security details are used to make a payment or transfer without your permission, we will refund the full amount (minus £35 where applicable) of the payment as soon as is operationally possible. This includes repayment of any interest or charges incurred as a result of the payment. However, you must notify us as soon as possible and no later than 13 months after the debit date. After this time we will not be able to issue a refund.
You may have to pay up to £35 if:
- Your card is used after being lost or stolen
- You fail to keep your security details safe
You may be responsible for money taken from your account up until the point you report it to us, if you:
- Don’t keep your card or security details secure
- Don’t tell us as soon as possible that your card is lost or stolen
- Share your card, digipass or security details with a third party
- You were aware that your account had been compromised at the time that the payment was made and you failed to tell us.
You will not be responsible if you’re unable to notify us because our phone lines are unexpectedly unavailable or closed, as long as you call us when our lines open the next day.
- Contact us immediately on 0330 355 0355 (or if abroad on +44 (0)1179 739339) if:
- You’ve lost your card or suspect it has been stolen
- You’ve lost any of your security details or think they have been stolen
- You think someone else may be able to use your card or security details
For card related queries, we're available 24/7. For other fraud related queries, we're available 8am-6pm Mon-Fri, and 10am-4pm weekends.
2. Once you've contacted us:
- We'll ask you for all information you have about the loss or theft and may require you to report it to the police
- If you find your card after reporting it as lost or stolen do not use it. Destroy your card immediately by cutting through both the magnetic stripe and chip
3. Once you’ve let us know, you can also report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:
- Call: 0300 123 2040
- Report it online: actionfraud.police.uk
We support charities, social enterprises, mission-aligned “for profit” businesses and renewable energy projects to raise “non-bank” finance. A typical client is one who has a clear commercial proposition with equally clear social, cultural or environmental impact and who needs a form of finance that banks are typically unwilling to provide.
Many of our clients start by seeking bank debt but, often, lack the security or collateral required by those banks. Nonetheless, that does not mean they are not able to raise and service capital to grow and achieve sustainability – they simply need an alternative form of finance, often from alternative sources. It’s typically our role to help them access this capital.
When it comes to capital raising we:
- Help our clients get investment ready – meaning that when they approach the investor market they stand the best chance of securing investment. This may involve writing business plans, building financial models to help forecast future performance, advising on suitable governance structures etc;
- Advise on the right form of capital for the organisation and the best source of that capital;
- Advise on the optimal terms of any capital and help negotiate with investors to secure those terms.
To report your card lost or stolen please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our 24/7 card services department. Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive at your home address within five working days.
If you cannot find your card, you can put a temporary block on it by texting TRIODOS LOCK, followed by your six digit access code, followed by the last four digits of the sixteen digit number on the front of your card to 57887. For example, TRIODOS LOCK 123456 1234.
Your access code and the last four digits of your card number can be found in internet banking. This block can be lifted if the card is later found in a safe place
To top up a Triodos Cash ISA:
- Make a transfer from another account (either an account with another provider or another Triodos account that allows withdrawals)
- Transfer by cheque if the Triodos cash ISA you want to subscribe to accepts cheques - contact us if you are not sure on 0330 355 0355 or +44 (0)117 973 9339 if calling from abroad
The Triodos sort code is 16-58-10 and you can find your Triodos cash ISA account number on your statements. If you want to deposit a cheque, please post it along with a paying-in slip to:
Freepost TRIODOS BANK
If paid, dividends will be automatically paid as an electronic bank transfer to your nominated bank account. Dividends will be converted from euros to sterling and will be subject to the euro-sterling exchange rate.
In 2011, a Multilateral Convention on tax cooperation designed to tackle tax evasion and avoidance was signed by a number of countries including the UK. Under this agreement, Financial Institutions within signatory countries are obliged to exchange data relating to accounts held by tax residents of the other signatory countries.
Triodos Bank must check customer records and accounts to identify customers who are tax resident in the other signatory countries and report information on them. To do this we introduced new procedures from 1 January 2016.
For more information please visit www.oecd.org/tax/exchange-of-tax-information/ or speak to your tax advisor.
As you can see from our track record section, we work with a hugely diverse range of clients, operating across a breadth of sectors. What unites our clients is their positive impact on people and the planet and the fact that their values and ethos are aligned with ours. This can be subjective but if we feel that a prospective client is seeking to bring about positive change then we’re open to engaging with them to see if we can help. At all times we comply with the bank’s minimum standards.
Of course, the organisation or project needs to have the ability to service repayable finance and hence we need to feel comfortable that it has a clear and robust business plan - we’d also need to get comfortable with its financial position and performance (both historically and projected), the quality of management and with its track record in its sector. Some clients are much earlier in their journey than others and may not yet have ‘all the boxes ticked’ but we are open to exploring their needs and ambitions and we may feel that, with investment readiness support over a period of time, we can help them get to a position where they are well placed to take on investment.
This depends entirely on you. We first help to determine what kind of capital you need. We then ensure we find the right mix of investors to provide it.
We have unique access to approximately 4,000 socially-minded retail investor contacts via our existing investor database and our investment crowdfunding platform – we’re the only UK bank to offer its own crowdfunding platform. These social investors are keen to make a positive impact with their money, as well as earn a financial return.
Over the last 20 years, we have also developed strong relationships with an increasingly wide range of other investors including:
- Charitable trusts and foundations
- Social investment funds
- Family offices
- Housing associations
- Private banks and wealth managers
- IFAs and financial planners
In recent years, we’ve raised over £150m capital for over 60 impact projects and from a blend of these investors.
No – we do not guarantee or underwrite our offers and all investment offers are carried out on a best efforts basis. Clients are effectively engaging us based on our proven track record of completing deals successfully. With over £150 million raised, we’ve demonstrated our success in raising capital for 60 impact projects across multiple sectors. This success is largely because we have a proven ability to judge what organisations we feel are ready, or could be with our support, to take on investment and which will deliver impact that resonates with the target investor audience. Our access to retail investors, a unique route to the investor market in our sector, is often an important consideration for prospective clients.
A meaningful proportion of our fee is typically contingent on a successful capital raising so this ensures we’re commercially motivated to deliver.
Contact us immediately on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) if you think you've lost any of your security details or if you think they have been stolen or may be known by someone else.
You can request a password reset letter on our website at any time. This will cancel the old password to prevent access to your account by internet banking using the old password.
Yes, you can change your existing Triodos cash ISA to one of the following types of Triodos cash ISAs:
- Triodos Online Cash ISA
- Triodos Cash ISA
- Triodos Two Year Fixed Rate Cash ISA
- Triodos Three Year Fixed Rate Cash ISA
Changes to a different type of Triodos cash ISA are not permitted from Triodos Ethical Junior Cash ISAs or non-ISA savings accounts.
Once you've decided which cash ISA suits you best, you can change the type of your Triodos Cash ISA to one of our other cash ISAs by completing and posting us the form below.
Before downloading the form to change your account type, please make sure you have read the following;
- Summary Box for your chosen cash ISA
- Personal Banking Terms and Conditions
- Tariff of charges for Personal Customers
- Deposit Guarantee Scheme – Depositor Information Sheet
Once you have read the important information above please download, print and complete the form below, then post it to us at:
Freepost TRIODOS BANK
On receipt of a completed request, we will change the type of cash ISA you hold, the balance of your account and your account number will remain the same. All money held in the account will maintain its tax-free status and the change will not affect your subscription allowance. We will write to you to confirm when we have actioned your request.
(From abroad: +44 117 973 9339)
We're open 8am-6pm Monday-Friday.
At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.
Lost or stolen card? Contact us to report it immediately - our card services team is here for you 24/7.
Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we will continue to review the options in the future, remaining conscious of maintaining a high quality of service for all our customers.
If you'd like to write to us, you can do so freepost at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.
Our regional business banking offices can be found at:
5 Old Bailey
50 Frederick Street