The Annual Service Charge is tiered, so customers who hold more than £250,000 in either their Triodos Impact Investment Account or Stocks and Shares ISA will pay a lower percentage on the investment balance over this amount.

Holdings in either a Triodos Impact Investment Account or Stocks and Shares ISA

• The percentage charged per annum on any balance of holdings up to and including £250,000.00 is 0.40%
• The percentage charged per annum on any balance of holdings £250,000.01 and over is 0.20%

The Annual Service Charge is calculated pro-rata quarterly based on the average value of your holding across the previous quarter. You can therefore look at your total holding and use this percentage to calculate the approximate charge. For example, if your average holding value for the quarter was £10,000, your Annual Service Charge will be £10 for that quarter.

If you don’t have sufficient cash in your Cash Account to cover your upcoming Annual Service Charge when we check your available balance on the first Calendar Day of a new quarter, we will arrange to sell some of your shares to cover the charge (there is no further charge to pay your Annual Service Charge in this way).

For more information see How do you decide which shares to sell from my holdings to cover my Annual Service Charge?

If you do not have enough money in your Cash Account to cover an upcoming Annual Service Charge, we will try to contact you beforehand by email or letter to let you know, so that you can pay into your Cash Account if you would like to.

Yes, once you add money into a Stocks and Shares ISA Cash Account linked to a Triodos Stocks and Shares ISA, this will count as an ISA subscription for the current tax year.

Whilst adding money to the Cash Account will count as an ISA subscription, dividends and sale proceeds paid into the Cash Account will not count as subscriptions.

Please note that the Triodos Stocks and Shares ISA is not a flexible ISA, and therefore cash withdrawn from a linked Cash Account cannot be replaced in the same tax year without the replacement counting towards your ISA allowance for the current tax year.

There is a 14 Calendar Day cancellation period applicable to susbcriptions into a Stocks and Shares ISA Cash Account. Any cancellation must be carried out by us, so if you want to cancel a subscription (for example, if you have accidentally transferred money into your Cash Account), please contact us and we will arrange this for you.

You can transfer some or all of an existing ISA to a Triodos Stocks and Shares ISA and invest in the Triodos Impact Investment Funds - without losing your tax-free ISA status. See How to transfer an existing ISA to a Triodos Stocks and Shares ISA and follow the transfer process to ensure your ISA transfer occurs without affecting your ISA allowance. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

To top up a Triodos Stocks and Shares ISA, simply make an online payment into your linked Stocks and Shares ISA Cash Account. Once you add money into a Stocks and Shares ISA Cash Account, this will count as an ISA subscription for the current tax year.

You can then take your time to decide what investments you would like to make, safe in the knowledge that your money has already counted as a subscription for the current tax year.

The Triodos Bank sort code is 16-58-10 and you can find your Triodos Stocks and Shares ISA Cash Account number by logging in to your account online or via the Triodos Mobile Banking App, or by checking your account statements.

Remember that investments go up and down in value, so you could get back less than you put in.

You can use your ISA allowance by 'wrapping' your existing impact investment funds in our Stocks and Shares ISA. Within the Stocks and Shares ISA you benefit from no further tax on income and no capital gains tax. The benefits of an ISA depend on your individual circumstances and tax rules may change in the future.

To wrap your existing holding in an ISA it must be sold and repurchased. The process of making this double transaction is also known as a 'Bed and ISA'. Follow the 3 steps below to do this:

1. Open a Stocks and Shares ISA (if you don't already have one)
   Every Stocks and Shares ISA or Impact Investment Account has a linked Cash Account which is used to hold the cash that you will use to make new investments, including buying shares for a Bed and ISA. For more information see What is a Cash Account and why do I need one?
   
   
2. Sell your Impact Investment Account shares
   You will need give us your instruction to sell your Impact Investment Account shares through the Mobile App or Internet Banking (see How to sell your impact investment shares).
   
   
3. Transfer the money into your Stocks and Shares ISA Cash Account
   Once you have received the money from the proceeds of the sale in your Impact Investment Cash Account, you can then transfer it into your Stocks and Shares ISA Cash Account using the Mobile App or Internet Banking (see How do I add money to my Stocks and Shares ISA or Impact Investment Cash Account?).
   
   Money added into a Stocks and Shares ISA Cash Account will count as an ISA subscription for the current tax year. You can then take your time to decide what investments you would like to make, safe in the knowledge that your money has already counted as a subscription for the current tax year. For more information see How to buy shares or top up your impact investment.

Please note, when selling your holding outside of the ISA wrapper you will realise a capital gain or loss. Most people have a capital gains allowance of £3,000 (for the 2024/25 tax year), any gain below this amount means there is no charge on any profit you made. If you happen to make a capital loss this can be used to offset future capital gains.

We will take your Annual Service Charge in one of the following two ways:

1. Firstly, we will check your linked Cash Account on the first Calendar Day of a new quarter to see if there is a sufficient cash balance to cover the charge. If the cash is available, it will be earmarked and debited the same day, unless it’s a weekend, in which case the money will be debited on the next weekday.
2. If there is an insufficient balance when we carry out this check, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way).

Please note that if you have a Stocks and Shares ISA and have fully subscribed for the tax year, then you will not be able to add money to your linked Cash Account and your only option for payment of the charge will be for us to sell shares to cover the charge.

For more information, please also see What are the charges for investing? 

You can set up a regular monthly investment from as little as £25 per month through the Triodos Mobile Banking App or Internet Banking. See our guide on How to set up a regular monthly investment

You will need to ensure that there is a sufficient cash balance in your Cash Account on the day you set up your regular monthly investment, as well as the day it is due otherwise we will not be able to process your instruction. For more information see What happens if there is an insufficient balance in my Cash Account on the day my regular monthly investment is due?

Previously, if you did not subscribe to your ISA in the previous tax year you may have had to redeclare your ISA eligibility before you could make further subscriptions. From 6th April 2024 this is no longer necessary.

The only circumstance where we will ask you to redeclare your ISA eligibility is if you were living abroad and have now returned to the UK and wish to subscribe to your ISA again.

If you wish to do this please call us on 0330 3550 355 (or +44 117 973 9339 from abroad) or send a secure message in Internet Banking.

If you don’t have sufficient cash in your Cash Account to cover your upcoming Annual Service Charge when we carry out the check on the first Calendar Day of a new quarter, we will arrange to sell some of your shares to cover the charge (there is no charge to pay your Annual Service Charge in this way). 

We will calculate your Annual Service Charge based on your average holding across the previous quarter. If you have holdings in more than one fund or share class, we will sell shares from each proportionate to the value you have in each fund/share class based on your holding on the first Calendar Day of the new quarter. For example, if your average holding for the previous quarter is £12,500 with £7,500 in the Triodos Global Equity Impact Fund (3/5ths of the average holding) and £2,500 in the Triodos Pioneer Impact Fund (2/5ths of the average holding) on the first Calendar Day of the new quarter, then your Annual Service Charge will be £12.50 in total with £7.50 (3/5ths) deducted from your Triodos Global Equity Impact Fund holding and £5.00 (2/5ths) deducted from your Triodos Pioneer Impact Fund holding.

If your monthly investment date falls on the first Calendar Day of a new quarter (when we check your Cash Account to see if money is available to cover the Annual Service Charge for the previous quarter), your monthly investment will take precedence over your Annual Service Charge.

If there is an insufficient cash balance following the earmarking of the money for your monthly investment, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way). To avoid this scenario occurring, you should endeavour to have a sufficient cash balance within your Cash Account to satisfy any applicable charges.

You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. For more information see How do I add money to my Cash Account?

If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.

On the day your monthly investment is due we will check to see if there is a sufficient balance in your Cash Account at 1am. If the money is available then your monthly investment will be dealt that day if it is a Business Day or the next Business Day if your monthly investment date falls on a weekend or other non-Business Day. The usual trade cycle is then followed and the deal is priced at the next available valuation point - the Triodos Impact Investment Funds value every Business Day in the morning before European markets open.

If there is an insufficient balance, we will be unable to carry out your monthly investment instruction. We will notify you by email if this happens. We will try to take the payment again the following month unless you cancel your instruction which you can do in Internet Banking or the Mobile App. For more information see How can I cancel a pending investment instruction (purchase or redemption)?

If you do not have enough money in your Cash Account to cover an upcoming monthly investment, we will try to contact you beforehand by email to let you know, so that you can pay into your Cash Account if you would like to.

You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. For more information see How do I add money to my Cash Account?

If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.

You cannot amend your regular monthly investment date or amount but you can cancel it at any time before the 10am dealing cut off through the Triodos Mobile Banking App or Internet Banking. You can then set up one or more regular monthly investments for a different date or amount should you wish to.

For more information see How can I cancel a pending investment instruction (purchase or redemption)?

By opening a Triodos Stocks and Shares ISA you can invest any of our impact investment funds:

• Triodos Global Equities Impact Fund
• Triodos Pioneer Impact Fund
  
• Triodos Future Generations Fund
• Triodos Sterling Bond Impact Fund

If you arrange a transfer between ISAs by completing a transfer form, your tax-free ISA status will remain protected and the transfer will not affect your ISA allowance for the current tax year.

Don’t withdraw the money out of an ISA yourself or move it to a personal bank account. If you do this, your money will lose its ISA status. This means that you can’t reinstate it and you’ll permanently lose that portion of your ISA allowance. If you choose to re-add money that you’ve withdrawn from an ISA, you’ll use up a portion of an ISA allowance, unless you have a flexible ISA.

You can choose to have any income generated by your investment in Triodos Impact Investment Funds automatically reinvested for capital growth or paid out to your Cash Account. Please note that income is variable and not guaranteed.

To have any income generated automatically reinvested you should purchase capitalisation shares, where any income generated by the underlying holdings is retained within the fund and reinvested, increasing the value of the shares.

To have any income generated paid out you should purchase distribution shares, where income generated by the underlying holdings is distributed as a dividend payment to your Cash Account. You can then choose to withdraw this to your nominated account or another Triodos account in your name if you wish.

Once a dividend has been paid, there will be an income statement available to download in the Mobile App or Internet Banking, to help with completing your tax return. You will find this under the ‘Transactions’ for your Stocks and Shares ISA or Impact Investment Account.

Transferring existing investments or ISAs from another provider usually takes between 14-30 days, but it can take longer than this. Delays can be caused if there’s an issue with the application form or the existing ISA provider doesn’t have your up-to-date information. It will also take longer if there’s a notice period on the account.

To make sure your transfer goes as smoothly as possible, we would recommend checking with your existing provider that all your information (for example, contact details and address) is up-to-date and that you don’t owe any outstanding fees. Also make sure that you’ve completed the transfer form correctly and signed it using a pen (rather than electronically).

You’ll also need to make sure that your information with Triodos is correct and that you’ve already applied to open the account you wish to transfer into. If you don’t, you can open an account via the Triodos Mobile App. 

Yes, it is possible to transfer between ISAs of different types. You can either transfer an existing Triodos ISA into an ISA of a different type (for example, a Triodos Cash ISA into a Triodos Stocks and Shares ISA) or transfer an ISA from another provider into a Triodos ISA of a different type.

Be aware, if transferring from a Stocks and Shares ISA, your investments will be sold. The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

If you don't already have the Triodos ISA you wish to transfer into, you will need to open one first. You can do this via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer the funds directly between your ISAs and protect your tax-free ISA status. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

Stocks and Shares ISA transfer forms
•Transfer from another provider to a Triodos Stocks & Shares ISA
•Transfer from another Triodos ISA to a Triodos Stocks & Shares ISA

Cash ISA transfer forms
•Transfer an ISA from another provider to a Triodos cash ISA
•Cash ISA account type change request form

You can transfer all or part of an ISA from one type to another or between providers by indicating how much you would like to transfer on the relevant transfer form.

You can select whether you want to transfer:

• the entire ISA
• the current tax year’s ISA subscriptions in whole, or part
• previous tax years, ISA subscriptions in whole or part

If you are transferring part of a Stocks and Shares ISA, and your subscriptions are invested in more than one share class, please specify the name of the share class(es) from which you would like to sell the shares.

There is no charge to move an account from another provider to Triodos, but you should check with your current provider whether there are exit fees or loss of benefits by transferring. 

You should also read the Important Documents for the Triodos accounts you wish to transfer to, to learn about any associated costs or fees. You can find these on the relevant product pages on our website via the links below:

• Triodos Impact Investment account
• Triodos Ethical ISAs

If you have a Stocks and Shares ISA and have fully subscribed for the tax year, then you will not be able to add money to your linked Cash Account. If there is not already a sufficient cash balance to cover the charge we will sell shares to cover the whole amount. There is no charge for payment of the Annual Service Charge in this way.