Yes. You can transfer an existing stocks and shares ISA to a Triodos Stocks and Shares ISA 

If you don't already have a Triodos Stocks and Shares ISA, you will need to open one first. You can do this via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer the funds directly between your ISAs and protect your tax-free ISA status. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

Transfer from another provider to a Triodos Stocks and Shares ISA
Transfer from another Triodos ISA to a Triodos Stocks and Shares ISA

Yes, once you add money into a Stocks and Shares ISA Cash Account linked to a Triodos Stocks and Shares ISA, this will count as an ISA subscription for the current tax year.

Whilst adding money to the Cash Account will count as an ISA subscription, dividends and sale proceeds paid into the Cash Account will not count as subscriptions.

Please note that the Triodos Stocks and Shares ISA is not a flexible ISA, and therefore cash withdrawn from a linked Cash Account cannot be replaced in the same tax year without the replacement counting towards your ISA allowance for the current tax year.

You can transfer some or all of an existing ISA to a Triodos Stocks and Shares ISA and invest in the Triodos Impact Investment Funds - without losing your tax-free ISA status. See How to transfer an existing ISA to a Triodos Stocks and Shares ISA and follow the transfer process to ensure your ISA transfer occurs without affecting your ISA allowance. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

We will take your Annual Service Charge in one of the following two ways:

1. Firstly, we will check your linked Cash Account on the first Calendar Day of a new quarter to see if there is a sufficient cash balance to cover the charge. If the cash is available, it will be earmarked and debited the same day, unless it’s a weekend, in which case the money will be debited on the next weekday.
2. If there is an insufficient balance when we carry out this check, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way).

Please note that if you have a Stocks and Shares ISA and have fully subscribed for the tax year, then you will not be able to add money to your linked Cash Account and your only option for payment of the charge will be for us to sell shares to cover the charge.

For more information, please also see What are the charges for investing? 

If you don’t have sufficient cash in your Cash Account to cover your upcoming Annual Service Charge when we carry out the check on the first Calendar Day of a new quarter, we will arrange to sell some of your shares to cover the charge (there is no charge to pay your Annual Service Charge in this way). 

We will calculate your Annual Service Charge based on your average holding across the previous quarter. If you have holdings in more than one fund or share class, we will sell shares from each proportionate to the value you have in each fund/share class based on your holding on the first Calendar Day of the new quarter. For example, if your average holding for the previous quarter is £12,500 with £7,500 in the Triodos Global Equity Impact Fund (3/5ths of the average holding) and £2,500 in the Triodos Pioneer Impact Fund (2/5ths of the average holding) on the first Calendar Day of the new quarter, then your Annual Service Charge will be £12.50 in total with £7.50 (3/5ths) deducted from your Triodos Global Equity Impact Fund holding and £5.00 (2/5ths) deducted from your Triodos Pioneer Impact Fund holding.

You can use your ISA allowance by 'wrapping' your existing impact investment funds in our Stocks and Shares ISA. Within the Stocks and Shares ISA you benefit from no further tax on income and no capital gains tax. The benefits of an ISA depend on your individual circumstances and tax rules may change in the future.

To wrap your existing holding in an ISA it must be sold and repurchased. The process of making this double transaction is also known as a 'Bed and ISA'. Follow the 3 steps below to do this: 

1. Open a Stocks and Shares ISA or ensure your existing ISA is declared
   If you would like to wrap your holding in our Stocks and Shares ISA and don’t currently have a Stocks and Shares ISA, you will need to apply for an account through the Triodos Mobile Banking App or Internet Banking.  Every Stocks and Shares ISA or Impact Investment Account has a linked Cash Account which is used to hold the cash that you will use to make new investments, including buying shares for a Bed and ISA.  For more information see What is a Cash Account and why do I need one?
   
   If you already have a Stocks and Shares ISA and have not paid into your ISA since 5 April 2022 you will need to declare your eligibility before transferring money into your Cash Account. For more information see Do I need to declare my ISA and how do I do this in Internet Banking?
   
   
2. Sell your Impact Investment Account shares
   You will need give us your instruction to sell your Impact Investment Account shares through the Mobile App or Internet Banking (see How to sell your impact investment shares). 
   
   
3. Transfer the money into your Stocks and Shares ISA Cash Account
   Once you have received the money from the proceeds of the sale in your Impact Investment Cash Account, you can then transfer it into your Stocks and Shares ISA Cash Account using the Mobile App or Internet Banking (see How do I add money to my Stocks and Shares ISA or Impact Investment Cash Account?).
   
   Money added into a Stocks and Shares ISA Cash Account will count as an ISA subscription for the current tax year. You can then take your time to decide what investments you would like to make, safe in the knowledge that your money has already counted as a subscription for the current tax year. For more information see How to buy shares or top up your impact investment.

Please note, when selling your holding outside of the ISA wrapper you will realise a capital gain or loss. Most people have a capital gains allowance of £6,000 (for the 2023/24 tax year), any gain below this amount means there is no charge on any profit you made. If you happen to make a capital loss this can be used to offset future capital gains.

You can set up a regular monthly investment from as little as £25 per month through the Triodos Mobile Banking App or Internet Banking. See our guide on How to set up a regular monthly investment

You will need to ensure that there is a sufficient cash balance in your Cash Account on the day you set up your regular monthly investment, as well as the day it is due otherwise we will not be able to process your instruction. For more information see What happens if there is an insufficient balance in my Cash Account on the day my regular monthly investment is due?

You cannot amend your regular monthly investment date or amount but you can cancel it at any time before the 10am dealing cut off through the Triodos Mobile Banking App or Internet Banking. You can then set up one or more regular monthly investments for a different date or amount should you wish to.

For more information see How can I cancel a pending investment instruction (purchase or redemption)?

On the day your monthly investment is due we will check to see if there is a sufficient balance in your Cash Account at 1am. If the money is available then your monthly investment will be dealt that day if it is a Business Day or the next Business Day if your monthly investment date falls on a weekend or other non-Business Day. The usual trade cycle is then followed and the deal is priced at the next available valuation point - the Triodos Impact Investment Funds value every Business Day in the morning before European markets open.

If there is an insufficient balance we will be unable to carry out your monthly investment instruction. We will notify you by email if this happens.  We will try to take the payment again the following month unless you cancel your instruction which you can do in Internet Banking or the Mobile App. For more information see How can I cancel a pending investment instruction (purchase or redemption)?

You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. For more information see How do I add money to my Cash Account?

If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.

If your monthly investment date falls on the first Calendar Day of a new quarter (when we check your Cash Account to see if money is available to cover the Annual Service Charge for the previous quarter), your monthly investment will take precedent over your Annual Service Charge.  

If there is an insufficient cash balance following the earmarking of the money for your monthly investment, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way). To avoid this scenario occurring, you should endeavour to have a sufficient cash balance within your Cash Account to satisfy any applicable charges.

You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. For more information see How do I add money to my Cash Account?

If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.

If you subscribed to your ISA in the previous tax year then you can continue to subscribe this tax year without needing to make a new ISA declaration. If you did not subscribe to your ISA in the previous tax year then you will need to declare your ISA before you can subscribe this tax year. The declaration states that you are eligible for an ISA and you have not paid into another ISA of the same type in the same tax year.

You can make your declaration in Internet Banking. Go to 'Self Service’, ‘Account Settings’, and then ‘ISA Declaration Management’. Here you will be able to see the status of your ISA and if you need to declare your ISA the status will show as ‘Not declared’ -  you can click on ‘Declare now’ to do this.

We will send a notification within the Triodos Mobile Banking App (in your ‘Feed’) and Internet Banking (in ‘Messages’) if you need to make a new ISA declaration.

If you have a Cash ISA and don't have online access to your account, you'll need to complete and return an ISA declaration form to FREEPOST Triodos Bank. Download your Cash ISA declaration form.

You can sell shares in the Triodos Impact Investment Funds through the Triodos Mobile Banking App or Internet Banking. See our guide on How to sell your impact investment shares.

The gain and/or loss shown in the Mobile App and Internet Banking shows the current value of your investment less the value of any purchases at the time that they were bought.

The gain/loss shown is calculated from when we moved to our current investments administration system on 25 November 2022. Any gain/loss from investments held prior to that date will not be included in the calculation.

As purchases and sales are instructed on a forward value basis (that is, we don’t know the Price Per Share to be used until the day after the instruction is completed), only allowing up to 90% of your holding to be sold will allow for price fluctuations. If you instead ask us to sell your whole holding, this will be an instruction for the entire amount in number of shares rather than by value.

After a buy or sell trade is confirmed, you will be able to download a contract note in the Mobile App and/or Internet Banking. Once in your Stocks and Shares ISA or Impact Investment Account, go to ‘Transactions’ and underneath ‘Transactions’ click on ‘Completed’ which will show you the details of all your purchases and sales including:

• £ amount bought or sold
• Number of shares bought or sold
• Price per share at the time of the transaction
• A download button through which you can download a PDF contract note

You can also see ‘Pending’ purchases or sales under ‘Transactions’.

You can choose to have any income generated by your investment in Triodos Impact Investment Funds automatically reinvested for capital growth or paid out to your Cash Account. Please note that income is variable and not guaranteed.

To have any income generated automatically reinvested you should purchase capitalisation units, where any income generated by the underlying holdings is retained within the fund and reinvested, increasing the value of the units.

To have any income generated paid out you should purchase distribution units, where income generated by the underlying holdings is distributed as a dividend payment to your Cash Account. You can then choose to withdraw this to your nominated account or another Triodos account in your name, if you wish.

Once a dividend has been paid, there will be an income statement available to download in the Mobile App or Internet Banking, to help with completing your tax return. You will find this under the ‘Transactions’ for your Stocks and Shares ISA or Impact Investment Account.

By opening a Triodos Stocks and Shares ISA you can invest any of our impact investment funds:

• Triodos Global Equities Impact Fund
• Triodos Pioneer Impact Fund
• Triodos Sterling Bond Impact Fund

No, there is no interest paid on our Cash Accounts. This is because these accounts are meant to make it easy for you to make investments, they aren’t designed as a long-term home for savings.

If you do not yet know what you would like to do with the money you hold in a Cash Account, you may want to consider other options, for example you may wish to transfer funds from a Stocks and Share ISA Cash Account to a Cash ISA such as the Triodos Online Cash ISA or move funds from an Impact Investment Cash Account to a savings account such as the Triodos Online Saver or Triodos Online Saver Plus.

Alternatively, you can keep a cash balance in your Cash Account from which you can make regular monthly investments.  For more information see How to set up a regular monthly investment?

Yes, you can. You may find it helpful to rename your accounts to make identifying and distinguishing them a bit easier. To do this, go into ‘Account settings’, select the account you would like to change the name of, then click on ‘Account name’. Once here you can amend the account name.

The Triodos Impact Investment Funds are sub-funds of Triodos SICAV I, a “Société d’Investissement à Capital Variable” established in Luxembourg. Triodos SICAV I has a Passport into the UK, enabling UK distribution. Triodos SICAV I, including its sub-funds, is governed by the law of the Grand Duchy of Luxembourg.

The funds being offered in the UK are:

Triodos Global Equities Impact Fund
Triodos Global Equities Impact Fund offers investors the possibility to invest in equities issued by larger listed companies worldwide delivering superior social and environmental performance within their sector as well as a strong financial performance.

Triodos Pioneer Impact Fund
Triodos Pioneer Impact Fund provides investors the opportunity to invest in equities issued by innovative and pioneering small and medium-sized listed companies worldwide that focus on the sustainable themes of climate protection, clean planet, healthy living, and or corporate social responsibility.

Triodos Sterling Bond Impact Fund
The Sterling Bond Impact Fund aims to generate positive impact and a stable income from a portfolio of bonds such as corporate, green and social bonds, and bonds issued by the UK government known as gilts.