I have activated the Triodos Mobile Secure Key and have lost/broken my phone. How do I get into my account?

You will need to download the Triodos Mobile Banking App on another device and follow these steps:

  1. Open the app
  2. Tap ‘Reset your login’ on the login screen and then 'Continue’
  3. When asked if you received a verification code tap ‘no’ and a new code will be sent to the registered email address
  4. Follow the instructions to setup your Mobile Secure Key on the new device. You will need to submit photos of your ID document and selfies again so we can verify it is you on a new device.

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