What do I do if I've blocked my digipass

Your digipass requires the use of a 4 digit PIN. When the PIN is entered incorrectly multiple times, it will become locked and will provide you with a lock code.  If you receive a lock code on your digipass, please call us with your account number, security details, and digipass to hand. We will be able to help you unlock your digipass and log into internet banking. Our phone number is 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) and phone lines are open Monday to Friday, 8.00am - 6.00pm.

Related FAQs

Related how-to guides

How to check that a website is genuine

How to report business fraud

How to check that an email from Triodos Bank is genuine

The 7-day switch process

How to update your account and personal details

How to report fraud

How to protect your business from fraud

How to spot and prevent CEO fraud

Related downloads

Find what you were looking for?

Search our help and support section for more

Go to help and support