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Face of Triodos

Alex Higgins – Relationship Manager


Tell us about your role & a bit about your career background.

As a relationship manager I look after the banks business customers, supporting them with their banking needs with either deposits or lending. Before Triodos I worked as a general manager at a mortgage broker and moved in to banking in 2008. I worked for a high street bank for 7 years in a number of different areas, including retail, business and commercial banking, which gave me a great overall knowledge of banking.

Why did you choose to come and work at Triodos Bank?

I was working as a business relationship manager at a high street bank and really enjoyed helping businesses with their funding requirements. I decided however that I wanted to work for a company that took a greater interest in the mission and values of the businesses they supported – and then I found Triodos.

How does the work you do within your role/department contribute to the mission of Triodos Bank and what we are trying to achieve?

My job is to acquire new funds from business depositors and then find organisations that are making a positive impact to lend those funds to. Mission fit is the key requirement when assessing who we lend to, and then we assess the financials to make sure the organisation can afford the repayments. Another rewarding part of my role is the opportunity to engage with the community and business world to raise the profile of Triodos and what we are trying to achieve.

Can you describe what a typical day looks like within your role at Triodos Bank?

Days can vary greatly. Some days I will be in the office writing reports, or reviewing our existing loans and proposals for new loans. Other days will be spent out with customers discussing how we can help them to reach their goals or I’ll be at relationship building meetings with introducers and other likeminded organisations. Travelling is an important part of the job and it’s nice to see other parts of the country. You do tend to get a lot of emails and calls from potential and existing customers so managing workload can be critical.

What makes Triodos Bank different to other companies you have worked for?

The mission of the organisation sets Triodos apart from most other companies. The dedication to ensure that our funds make a positive impact and that we act in a sustainable and ethical way, it’s not a tick box exercise, but forms the very soul of the company.

What does it feel like to work at Triodos?

You do feel like you make a difference and it’s a very positive environment working with other organisations that are also trying to make a difference.

What do you like/love about the workplace and the people who work here?

It’s a nice office building and everyone is very friendly. It’s particularly good that you can talk to senior managers and even the managing director comes round for a chat every now and then.

How has Triodos Bank had an impact on you?

It has made me think more about the impact myself and my family have on the world. I’ve become a governor at the local school as I wanted to use my skills and knowledge from the workplace to have a positive impact in the local community. I’m due to get a new car soon and have explored electric cars, I wouldn’t have done so if I hadn’t been working at Triodos.

What do you do in your free time?

With four kids the vast majority of my time is running around after them. As a rugby fan I try to get down to my local team when I can (come on Bath!). I also enjoy the F1 but have taken to the electric F1 recently as it’s a bit more environmentally friendly and the technology they use will soon be seen in cars on the road. I was a bit of a gamer geek in my youth so if I ever do get a spare minute I’m generally tinkering with a PC.

We are all different as individuals, but what do you think is the common thread through all Triodos Co-workers?

The understanding that the Triodos mission is at the core of everything we do and we are all working towards achieving it.

How would you describe Triodos Bank in one word?


Ellen Harrison – Marketing Coordinator

"I genuinely look forward to coming to work".

Tilla Katenga – Customer Operations

"Working at Triodos makes you feel that you are contributing to something bigger."

Katharine Langley – Business Development Executive

"I think there is a common thread of respect, authenticity, compassion and wanting to make a difference."

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