How do I stay safe using online banking?

As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.

What we do
  • Provide around the clock debit card transaction monitoring
  • We are available 24 hours a day, seven days a week for all calls relating to debit card queries (such as lost or stolen cards)
  • Give you the ability to block your card by sending us a text message
  • Temporarily block accounts and debit cards if fraudulent activity is suspected
  • Log you out of internet banking and the app after a period of inactivity
  • Keep you up-to-date with the fraud protection advice
  • Use a secure three-stage log in with a digipass for personal current account holders
  • As a personal account customer you can receive alerts by text message when online or card transactions are made
  • Temporarily suspend your internet banking if left dormant for a long time
  • Only contact you via your registered details
What we'll never do

We will never contact you out of the blue to ask you:

  • for your digipass PIN
  • for your card number or PIN
  • for your mobile app passcode
  • to transfer money out of your account
  • to click a link in an email to our internet banking

If in doubt, call us on the number on our website, or delete the email without opening it.

Learn more about how to stay safe online or visit the action fraud website.

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