How do I stay safe using online banking?

As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.

What we do

  • Provide around the clock debit card transaction monitoring.
  • Provide 24/7 phone support to answer your questions about your debit card.
  • Let you freeze and unfreeze your card whenever you need to.
  • Temporarily block accounts and debit cards if fraudulent activity is suspected.
  • Automatically log you out of Internet Banking and the app after a period of inactivity.
  • Keep you up to date with fraud protection advice.
  • Send text alerts when online or card transactions are made.
  • Temporarily suspend your Internet Banking if left dormant for a long time.

What we’ll never do

We will never contact you out of the blue to ask you:

  • For your mobile app passcode.
  • For your digipass PIN.
  • For your card number or PIN.
  • To transfer money out of your account.
  • To click a link in an email to our Internet Banking.

If in doubt, call us on the number on our website, or delete the email without opening it.

Learn more about how to stay safe online or visit the action fraud website.

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