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Personal Banking

FAQs

I have tried to log into internet banking for the first time and have a blank screen. What should I do?

When you log into internet banking for the first time, after changing your username and password, you should see a message asking you to log out and back in again. If you do not see this message please log out using the green link in the top right hand corner then log back in again using the new login details you chose.

If you still experience problems please call our Customer Contact Team on 0330 355 0355 or (+44) 0117 973 9339 with your account number and security details at hand.

We're available to take your call between 10:00am-5:00pm on Mondays, 9:00am-5:00pm Tuesday to Friday. At any other time you can request a call back using our automated system or contact us using this form this form . We will do our best to call you back at the time requested but cannot guarantee that it will be at the exact time requested

 

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